Refund policy

RETURN & REFUND POLICY

At NoFuzz Commerce, we want you to be happy with your purchase.

1. CHANGE-OF-MIND RETURNS

If you change your mind about a purchase, please contact us as soon as possible at nofuzzcommerce@gmail.com.

For eligible online transactions, you may have a statutory right to cancel within the applicable cooling-off period. Where a return is permitted, the product must be returned in accordance with the applicable requirements and the direct cost of returning the product may be for the customer's account.

2. DEFECTIVE OR DAMAGED PRODUCTS

If your product arrives damaged, defective, or does not meet the required standard, please contact us at nofuzzcommerce@gmail.com as soon as possible.

Please provide your order number and, where possible, photographs or video showing the issue.

Products covered by applicable consumer-protection rights may qualify for repair, replacement or a refund, as required by South African law.

3. INCORRECT ITEMS

If we send you the wrong product, please contact us at nofuzzcommerce@gmail.com before returning it. We will assist with the return and the appropriate resolution.

4. RETURNS PROCESS

Please do not send products back without contacting us first.

Once your return request has been reviewed, we will provide instructions on how to proceed.

5. REFUNDS

Where a refund is approved, it will be processed using the original payment method where reasonably possible. The time for the funds to appear in your account may depend on your payment provider or bank.

Nothing in this policy limits or excludes any rights you may have under applicable South African consumer-protection law.